JOB DESCRIPTION: MEDICAL TELEPHONE RECEPTIONIST

As the first point of contact for patients, Medical Telephone Receptionists play a key role in representing the Practice

Medical Telephone Receptionist Skills and Qualifications:

Telephone Skills, Customer Service, Scheduling, Multi-tasking, Effective Communication, Flexibility, Attention to Detail, Patience, Organization, Word Processing, Professionalism, Time Management, Quality Focus

Medical Telephone Receptionist Job Responsibilities:

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Medical Telephone Receptionist Job Duties:

· Answers the telephone; answers patient questions, addresses patient concerns, or refers inquiries to other staff.

· Optimizes patient satisfaction and providers’ time by scheduling appointments.

· Receives incoming referrals and contacts patients to schedule appointments.

· Composes and sends detailed and accurate messages to clinical staff and other departments.

· Maintains patient accounts by obtaining, entering, and updating personal and insurance/financial information.

· Protects patients’ rights by maintaining confidentiality of personal and insurance/financial information.

· Completes other tasks assigned by management.

· Maintains operations by following policies and procedures.

· Contributes to team effort by accomplishing related tasks as needed.

• Hours are Monday- Friday 8am to 5pm with an hour break, benefits after 90 days for full time employees
• We require staff to have a yearly Influenza vaccine.

Non Discrimination and Equal Opportunity Policy: Hampshire Gastroenterology is an equal opportunity employer. We will not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activates or operations.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical receptionist: 1 year (Required)

Work Location: In person